Contact Us

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123 Street Avenue, City Town, 99999

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Policies

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How do I find my ring size?

We recommend going to a local jeweler to get the most accurate US ring size. 

I don’t see my size! Can you make custom sizes?

We sure can! We can make any size ring, including quarter and half sizes. Just select “US Custom Size” in the drop down menu and put your size in the comments section at checkout.

Can a ring be resized after it is made?

Unfortunately, no. Once a ring is made its size cannot be altered. Please ensure to acquire your correct ring size before ordering. If you are unsure how to correctly measure your US ring size, you can be professionally sized at a local jeweler. No refunds will be given or returns accepted for items that do not fit. 

Will my ring look exactly like the photo?

To preserve the natural state of each gem, no two rings are ever the same. Please allow for minor differences in size, shape and color.

Can I choose the gem for my ring?  

Absolutely! Simply check out the listing below with your order and we will be in contact with you within 1-2 business days with a photo of some beautiful hand selected gems for you to choose from.

rawbyoliviamar.com/rings/choose-your-own-gem

Does my piece come gift wrapped?

Yes! All of our jewelry comes wrapped in a round recycled brown gift box, sitting on top of a bed of moss, and ready for a great Instagram shot. Hint hint. 

How many rings/jewelry pieces are included with my purchase? 

Although there may be several pieces of jewelry in the photograph, unless otherwise stated in the description, you are purchasing one piece of jewelry. We photograph multiple pieces for stacking and pairing inspiration.

How long does my order take to make?

Unless your ring is already in stock, please allow 2-3 weeks, as each ring is individually handmade to order. If you ordered your ring in silver or any of our solid gold options, please allow 6-8 weeks.

If you need your ring by a certain date, please reach out to us and we will be more than happy to see if we can accommodate your request.

How does copper affect my skin?

Copper is a majestic healing metal known to add minerals to your body, reduce joint pain, and alleviate stiffness. Please be aware that all rings are made with a copper band unless you select to have your ring made in silver or gold. Copper is a metal that oxidizes naturally and rather quickly. This means the finish will turn, becoming darker and duller over time, potentially leaving behind a surface mark on the skin when worn. This coloration easily washes off of the skin with warm water and a mild soap. How much the ring will tarnish and how quickly it turns can depend on your perspiration, acidity levels, climate and any chemicals you come in contact with on a daily basis. Copper naturally reacts differently to each person’s body chemistry and pH levels. By purchasing a RAW ring, you accept and understand that your skin may experience this momentary discoloration and under no circumstance will a refund be issued if you experience this.

Plating

Please note that plating your ring in one of our finishes does not change the reaction of your skin to the copper band underneath. Plating is temporary and could only last a short amount of time–for some it could last a few years. The length of time varies depending on each person’s body chemistry and pH levels.  By purchasing a ring with the plating, you accept and understand this and under no circumstances will a refund be issued if you experience either of these things.

How can I prevent the copper reaction and extend the life of the plating?

If you find that your skin experiences this discoloration, you have the option to have your ring sealed. All seals are temporary and will eventually wear off. Wear time will vary depending on each person’s body chemistry and pH levels. You can easily reseal your ring using a water-based poly-acrylic that can be found at your local hardware store. A jeweler’s wax/lacquer or clear nail polish on the inside of the ring can also be used. The length of wear for plating and/or sealing your rings varies for each person. If you would like to have us seal your ring for you, simply let us know in the comments section at checkout. Please note that a highly acidic pH, if not addressed, will eventually wear off the clear coat and another layer would need to be applied.

Cancellations and Refunds

Because each piece of jewelry is individually handmade to order, we do not accept returns or cancellations for any reason. However, we will offer an exchange or store credit for non-custom, non-solid gold/silver, and non-final sale pieces if you contact us within 7 days of receiving your item. Items must be returned in new condition in their original packaging within 7 days of contacting us before any credit is issued or exchange made. The buyer is responsible for all shipping costs.

Please note: After a ring is made, its size cannot be altered. Therefore, no refunds will be given or returns accepted for items that were improperly sized. However, we will work with you on an exchange of an item if it is a non-custom, non-solid gold/silver, non-final sale piece. The buyer is responsible for all shipping costs

Custom Designs

By purchasing through the custom design listing, you agree to a non-return policy. If the incorrect size was given for a custom piece, we do not remake/exchange/or give store credit under any circumstance.

Solid Gold and Silver Rings

By having us make your ring in solid gold and/or silver, you agree to a non-return policy. All solid gold and silver rings are final sale. If the incorrect size was given for a custom piece, we do not remake/exchange/or give store credit under any circumstance. We guarantee the quality of our work, but should you have a different issue with your custom piece, we will gladly work with you to resolve the issue. 

Disclaimer

Please note that all statements about the benefits of copper and gems have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.