Frequently Asked Questions

Shipping

When will my order ship?

Domestic

International

Sizing

How do I find my ring size?

Do you make custom sizes?

Gemstones

Are your gemstones ethically sourced?

Will my ring look exactly like the photo?

Can I choose the gem for my ring?

Metal

What are your rings made of?

Do your rings contain nickel?

How does copper effect my skin?

Plating

Policies

Cancellations and Changes

Custom Designs

Exchanges and Returns

Repairs

Resizing

Solid Gold and Silver Rings

Ring Care Details

How do I care for my ring?

Details

Does my ring come gift wrapped?

How many rings are included with my purchase?

 


 

When will my order ship?

In order to offer all sizes and customizations all rings are individually handmade to order. Please allow up to 2-4 weeks for creation, and 6-8 weeks for custom, solid silver and gold rings. Ready to ship rings will ship within 1-3 business days.

If your ring is needed by a certain date, please reach out to us! We do offer rush order upgrade options. 

Domestic Shipping

All rings are shipped via UPS. Once shipped, you will receive a confirmation email with the tracking information.

International Shipping

We recommend allowing at least 2-3 weeks for international shipping. We cannot guarantee international delivery times as we do not have control over customs processing times.

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact them prior to ordering.

Buyer is fully responsible for any and all duties, customs, or fees imposed when shipping internationally. All delivery dates/times are estimated—they are not guaranteed.

If you are having trouble tracking your international order, or experiencing long delays between updates, this may mean that it has been fed into your local postal tracking service.  

How do I find my ring size?

We offer ring sizers that can be shipped directly to you!

Do you make custom sizes?

Yes! We can make any ring size, including quarter sizes.

Are your gemstones ethically sourced?

Yes! All of the gemstones and diamonds are ethically and sustainably sourced and conflict-free.

Will my ring look exactly like the photo?

No two rings are ever the same. Please allow for differences in size, shape, color, transparency and setting.

Can I choose the gem for my ring?  

Absolutely! Simply include this add-on option along with your favorite ring when checking out. Once received, we will be in contact within 3-7 business days with photos of gems for you to choose from. 

What are your rings made of?

In order to achieve the very unique and organic look of our jewelry, copper metal is used for the band and setting. We also offer solid silver and solid 14k gold upgrades.

Do your rings contain nickel?

Our jewelry is always 100% nickel-free.

How does copper effect my skin?

Copper metal is used to obtain the organic, one of a kind look of your ring. This metal oxidizes naturally and can sometimes leave a mark. This is normal! To prevent this clean your ring and simply brush this on the inner band.

Alternatively, we offer other metals such as solid silver and 14k solid white, yellow and rose gold.

Plating

Regular re plating is recommended to keep your rings beautiful shine ands luster! All plated jewelry will eventually wear. How quickly depends on each person's body pH and wear. For some re plating is recommended every few weeks-months, while others every few years. Replate your ring here.

Exchanges/Returns

Because each ring is individually handmade to order, we do not accept returns at this time.

Contact us within 7 days of receiving your ring for an exchange or store credit. Buyer is responsible for shipping costs.

Exchanges must be received within 14 days of delivery in new condition. Exchanges after this time will only be eligible for store credit. If the item is not in original condition or has been altered in any way, the exchange will not be accepted. Exchanges cannot be processed without the authorization form and must be included with the exchange, otherwise it will not be processed. RAW by Olivia Mar is not responsible for items damaged or lost in transit. 

All custom rings are final sale.

Cancellations or Changes.

There is a 24 hour window after an order is placed to make any changes or cancellations. After that time frame, we are not able to change or cancel your order, as we're now busy designing, handcrafting or shipping your order.

Repairs

All jewelry purchased comes with a 60 day limited warranty. If any repairs are needed after this time, we offer full service care including plating, re setting, recasting, etc. Pricing for these services vary per piece, depending on the service and metal type.

Resizing

Because of the way our rings are created they cannot be resized. But contact us within 7 days of receiving your ring to exchange. Buyer is responsible for shipping costs. We do not offer exchanges for custom pieces.

If your ring was designed with a solid silver or gold band, we offer resizing for $79 plus shipping.

Custom Designs

All custom rings are final sale. If the incorrect size was given for a custom piece, we do not remake/exchange/or give store credit under any circumstance.

Solid Gold and Silver Rings

By having us make your ring in solid gold and/or silver, you agree to a non-return policy. All solid gold and silver rings are final sale.

How do I care for my ring?

Raw gemstones should never be exposed to chemicals, water, soaps or lotions of any kind throughout wear. Clean the gem with lukewarm water and dab dry with a soft cloth or paper towel only when needed. Always protect your jewelry from impact against hard or abrasive surfaces. 

Be sure to never polish a plated ring! This will remove the plating within a matter of minutes, no matter the thickness!

Does my ring come gift wrapped?

All of our rings come wrapped in grey ring box tied with a white satin ribbon. If you would like your ring box wrapped, please add this in at checkout. 

How many rings are included with my purchase?  

You are purchasing one ring unless otherwise stated in the description. There may be several pieces of jewelry in the photograph to show uniqueness as well as stacking and pairing inspiration.

Have a question for us that wasn't covered here?

No worries! Reach out to us here at any time. We are here to help!