Frequently Asked Questions

Shipping

When will my order ship?

Domestic

International

Sizing

How do I find my ring size?

Do you make custom sizes?

Gemstones

Are your gemstones ethically sourced?

Will my ring look exactly like the photo?

Can I choose the gem for my ring?

Metal

What are your rings made of?

Do your rings contain nickel?

How does copper effect my skin?

Plating

Policies

Cancellations and Changes

Custom Designs

Exchanges and Returns

Repairs

Resizing

Solid Gold and Silver Rings

Ring Care Details

How do I care for my ring?

Details

Does my ring come gift wrapped?

How many rings are included with my purchase?

 


 

When will my order ship?

All rings are individually handmade to order. Please allow up to 2-4 weeks for creation. Ready to ship rings will ship within 1-2 business days. You can shop ready to ship rings here.

If your ring is needed by a certain date, please reach out to us

Domestic Shipping

All rings are shipped via UPS. Once shipped, you will receive a confirmation email with the tracking information.

International Shipping

We recommend allowing at least 2-3 weeks for international shipping. We cannot guarantee international delivery times as we do not have control over customs processing times.

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact them prior to ordering.

Buyer is fully responsible for any and all duties, customs, or fees imposed when shipping internationally. All delivery dates/times are estimated—they are not guaranteed.

If you are having trouble tracking your international order, or experiencing long delays between updates, this may mean that it has been fed into your local postal tracking service.  

How do I find my ring size?

We offer ring sizers that can be shipped directly to you!

Do you make custom sizes?

Yes! We can make any ring size, including quarter sizes. If your size is not showing as available, simply email us your order number with your requested size. Please let us know within 24 hours of placing your order.

Are your gemstones ethically sourced?

Yes! All of the gemstones and diamonds are ethically and sustainably sourced and conflict-free.

Will my ring look exactly like the photo?

No two rings are ever the same. Please allow for differences in size, shape, color, transparency and setting.

Can I choose the gem for my ring?  

While we do not currently offer this option. If you are not in love with your gem, please let us know within 7 days of delivery and we will gladly exchange as long as your ring is in brand new condition. You can request an exchange here.

What are your rings made of?

We offer rings made in bare or plated copper, silver and solid 14k gold.

Do your rings contain nickel?

Our jewelry is always 100% nickel-free.

How does copper effect my skin?

Copper is a metal oxidizes naturally and can sometimes leave a mark. This is normal! To prevent this clean your ring and simply brush this on the inner band.

Alternatively, we offer rings made in silver and solid 14k gold.

Plating

Regular re plating is recommended to keep your rings beautiful shine and luster! All plated jewelry will eventually wear. How quickly depends on each person's body pH and wear. For some re plating is recommended every few weeks-months, while others every few years. Does your ring need to be re plated? Let us know here! We offer this service for $35 per ring, plus shipping

Exchanges/Returns

Contact us within 7 days of receiving your ring for a return, exchange or store credit. Buyer is responsible for all shipping costs. You can request any of these services here. There is a 25% restocking fee on all returned items.

Jewelry must be received within 14 days of delivery in new condition. After this time items will only be eligible for store credit. If the item is not in original condition or has been altered in any way, it will not be accepted. 

All custom rings are final sale.

Cancellations or Changes.

Please let us know within 24 hours after your order is placed to make any changes or cancellations. 

Repairs

All jewelry purchased comes with a 60 day limited warranty against any manufacturers defect in material or workmanship but it does not cover neglect, abuse, or normal wear and tear. If a stone is lost due to bent, damaged, or worn out prongs, RAW by Olivia Mar is not responsible for the replacement of the stone or the re-tipping of the prongs.

We offer all repairs needed for your jewelry purchased with us. Repair fees vary depending on what is needed. Due to the one-of-a-kind nature of our work, we never recommend bringing our work to other jewelers, as they are not accustomed to working with our rings.

Resizing

Because of the way our rings are created they cannot be resized unless they are made in solid silver or solid 14k gold. But contact us here within 7 days of receiving your ring to exchange. Buyer is responsible for shipping costs. We do not offer exchanges for custom pieces.

If your ring was designed with a solid silver or gold band, we offer resizing for $79 plus shipping. Please contact us here!

Custom Designs

We currently only offer custom work and design modifications to rings made in solid 14k gold. Once your request has been approved you will be charged a $250 design consultation that includes up to three modifications. Please note that all custom work created to your specifications are final sale. You can contact us here for all custom work.

Solid Gold and Silver Rings

If your ring can be made with a solid silver or gold band you will see this option in the listing. If you are looking for a custom gold ring, you can request this here.

How do I care for my ring?

Raw gemstones should never be exposed to chemicals, water, soaps or lotions of any kind throughout wear. Clean the gem with lukewarm water and dab dry with a soft cloth or paper towel only when needed. Always protect your jewelry from impact against hard or abrasive surfaces. 

Need to seal a copper ring? You can purchase sealant here. 

Need to shine a copper ring? You can purchase a polishing cloth here.

Be sure to never polish a plated ring! This will remove the plating within a matter of minutes, no matter the thickness!

Does my ring come gift wrapped?

All of our rings come wrapped in grey ring box. If you would like your ring box wrapped, please add this in at checkout. 

How many rings are included with my purchase?  

You are purchasing one ring unless otherwise stated in the description. There may be several pieces of jewelry in the photograph to show uniqueness as well as stacking and pairing inspiration.

Have a question for us that wasn't covered here?

No worries! Reach out to us here at any time. We are here to help!